Service & Care Agreement

 Item Preparation and Drop off/Pick up

  • Each item should be marked so it can be identified by both of us, tags can be dropped off or mailed to you
  • Service request form may be used for more than one item, and more than one item per bag is fine
  • Items don't need to be pre-washed or pre-cleaned, if you choose to please make sure they are dry before bagging
  •  If  it has fill it is considered a blanket
  • Repairs should be noted by customer if possible, and will be quoted if total is more than $25
  • Please let us know if there has been difficulty with water repellant on your item in the past
  • Items that are odorous or moldy beyond typical use or storage may be charged at 1.5x the item price
  • We'd love to have you drop off & pick up at the shop, we're happy to make arrangements to come to you

Payment, sales Tax, and storage

  • Services are subject to sales tax, if tax exempt please provide documentation 
  • Payment is by cash or good check, there is an upcharge for PayPal of 3%, we don't currently accept credit cards
  • Items not paid for within 120 days of notification may be forfeit as payment unless other arrangements are made
  • Items not picked up within 30 days of notification may incur a storage fee. Seasonal storage may be available for a fee.

washing, Water or stain repellant, and Repairs

  • Washing is considered normal wear and tear, we are not responsible for damages as a result of laundering
  • Laundering to manufacturers recommendations may not remove all stains, staining doesn't mean unclean
  • We will do our best to repair with like colors and match hardware
  • We may require an item to be washed on-site when requesting repairs or water repellant
  • If there is a question or concern about any repair please contact us
  • When dehairing the item will be made to look uniformly clean, it isn't time based, and removes all hair as is reasonable
  • There may be  additional fese for blankets that don't come clean first wash, dehairing, therapeutic or oversize items
  • Although care is taken, repellant may slightly alter the color of fabrics or impact velcro functionality
  • Repellant does not always take to the fabric, please let us know if there is concern after treatment
  • We recommend washing and repelling each year to reduce staining, wear on seams, and to maintain breathability
  • We recommend keeping up with repairs to extend blanket life and repellency
  • We recommend replacement of straps that are stretched, twisted, or baling twine for the safety of your horse

Tack Cleaning and repairs

  • We take care to clean tack with color-appropriate cleaners and oils
  • We can’t guarantee darkening of leather will not occur
  • Tack repairs will be considered on a case by case basis, we are able to provide recommendations

Click here for Tack Services.
Click here for Blanket Services.